When was the last time you asked your customers their opinion? When was the last time you acted on it? I have seen it in grocery stores. A board with a place for PUBLIC customer comments and PUBLIC employee responses below. “Hey, I don’t like your new sodas. I want the old ones back!” — […]
Category Archives: Management
Follow-up is still crucial in today’s wired world
Even in today’s wired world of Twitter, LinkedIn, email, and smartphones, everyone misses an occasional call or is away when an important email arrives. Follow-up is essential in these instances to let your customer know you care. When a customer contacts you, it’s imperative that you follow up as quickly as you can. Even if […]